Delivery and Returns
CHRISTMAS & NEW YEAR DELIVERY INFORMATION
We will be shipping items on the following dates
19, 20, 21, 22, 23 - Shipping as usual
24, 25, 26, 27 - Closed
28, 29, 30 - Shipping as usual
31 - Closed
01, 02 - Closed
03 - Shipping as usual
Last recommended order dates for delivery before 25/12/2016
UK - 21/12/16
International - 07/12/2016
Orders received after these dates are likely to run into 2017
We may be able to offer a guaranteed next day delivery via courier over this period depending on the product
Please email us and we can look into the options and provide a cost
How much is delivery?
UK Delivery is FREE on all items no matter how many you order!
When will my order be dispatched?
Orders before 3pm (Monday – Friday) are usually dispatched same day but may take up to 24 hours
When will I receive my item?
We use Royal Mail for small parcels and next day delivery via courier for larger orders.
Most of our orders arrive in 1-2 working days.
Special order items such as keyed alike locks will take longer. Please refer to product description.
I haven’t received my item?
Please email us your name, order number and date of purchase.
We prefer email as it allows us time to research and respond.
Delivery costs for international orders will be calculated at checkout.
International delivery times range from around 5-7 working days
We operate a 30 day refunds and return policy.
We do not offer a collection service for returning items.
If you change your mind you must return the product back to us within 30 days of delivery
Items must be returned including original product packaging and accessories.
Please include a copy of your invoice and a note stating reason for return.
Additional keys for our locks are non refundable as these are made to order.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charges.
We reserve the right to refuse any returns that do not comlply with this policy.
Please post returns to the following address:
Home Secure (Online)
Unit 2, Brookfield Drive
Liverpool, L9 7AJ