Delivery & Returns

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CHRISTMAS & NEW YEAR DELIVERY INFORMATION 

We will be shipping items on the following dates

December

17, 18, 19, 20, 21 - Shipping as usual

24, 25, 26 - Closed

27, 28 - Shipping as usual

31 - Closed

January 

01 Closed

02 - Shipping as usual 

Last recommended order dates for delivery before 25/12/2018

UK - 20/12/18

International - 10/12/2018

Orders received after these dates are likely to run into 2019

We may be able to offer a guaranteed delivery via courier over this period depending on the product - please email us and we can look into the options and provide a cost

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How much is delivery?

UK Delivery is FREE on all items no matter how many you order!

When will my order be dispatched?

Orders before 3pm (Monday to Friday) are usually dispatched same day but may take up to 24 hours

When will I receive my item?

We use Royal Mail for small parcels and next day delivery via courier for larger orders. 

Most of our orders arrive in 1-2 working days. 

Special order items such as keyed alike locks will take longer. Please refer to product description.

I haven't received my item?

Please email us your name, order number and date of purchase.

We prefer email as it allows us time to research and respond.

International Delivery 

Delivery costs for international orders will be calculated at checkout. 

International delivery times range from around 5-7 working days

Returns Information

We operate a 30 day refunds and return policy. 

If you change your mind you must return the product back to us within 30 days of delivery

Please include a copy of your invoice and a note stating reason for return. 

Additional keys, locks keyed alike or built to code are non refundable as they are personalised made to order goods.

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charges otherwise not. 

It is the buyers responsibility to arrange the return of goods to us. We do not offer a collection service for returning items. 

Items must be returned including original product packaging and accessories. 

We reserve the right to refuse any returns that do not comply with this policy.

Please post returns to the following address:

Home Secure (Online)

Unit 2, Brookfield Drive

Liverpool, L9 7AJ

United Kingdom

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