Product overview

The VERSA standard friction stays can be quickly changed from 13mm to 17mm stack heights and are conveniently packaged in non handed pairs with screws and packers included.

  • Supplied with 4mm packers to convert 13mm stays to a 17mm stack height.
  • Supplied with self tapping repair friction stay screws.
  • Tested to over 30,000 cycles.
  • Manufactured from Ferritic steel.
  • Supplied packaged in pairs with packers and screws
  • Available in 8", 10", 12", 16", 20", 24"
Delivery & Returns

How much is delivery?

UK Mainland Delivery is £2.99 on all items no matter how many you order!

Northern Ireland, Scottish Highlands, Channel Islands £6.00.

We do not offer International Delivery (Ireland, France, Spain etc).

When will my order be dispatched?

Orders before 3pm (Monday to Friday) are usually dispatched same day but may take up to 24 hours.

When will I receive my item?

We ship on 2 working day courier. Fully Tracked. Tracking will be emailed on dispatch. 

Special order items such as keyed alike locks will take longer to dispatch. Please refer to product description for lead times. 

I haven't received my item?

Please email us your name, order number and date of purchase.

We prefer email as it allows us time to research and respond.

Returns Information

We operate a 30 day refunds and return policy. 

If you change your mind you must return the product back to us within 30 days of delivery

Please include a copy of your invoice and a note stating reason for return. 

Additional keys, locks keyed alike or built to code are non refundable as they are personalised made to order goods.

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charges otherwise not. 

It is the buyers responsibility to arrange the return of goods to us. We do not offer a collection service for returning items. 

Items must be returned including original product packaging and accessories.

We reserve the right to refuse any returns that do not comply with this policy.

Please post returns to the following address:

Home Secure (Online)

Unit 5, Brookfield Drive

Liverpool, L9 7AJ

United Kingdom

Frequently Asked Questions

The 12″ VERSA Retro-fit friction stays are ideal for medium-sized uPVC casement windows. They are commonly used as replacement hinges for standard household windows where smooth opening and secure positioning are required.

Yes, these 12″ retrofit uPVC window friction stays are designed for both top-hung and side-hung casement windows, making them a versatile solution for many uPVC window repairs.

These friction stays offer an adjustable stack height between 13 mm and 17 mm using the supplied packers. This allows better compatibility with different uPVC window frame profiles.

Yes, the product is supplied as one pair of 12″ uPVC window hinge friction stays. It also includes self-tapping repair screws and packers, providing everything needed for installation.

Choosing the correct friction stays depends on the window size, hinge length, stack height, and whether your window is top-hung or side-hung. Measuring your existing hinge accurately is essential before ordering. For a detailed guide, you can read the blog article: How to Choose the Right Window Mechanism: Friction Stays & Espagnolette