Delivery & Returns

CHRISTMAS & NEW YEAR DELIVERY INFORMATION 

We will be shipping items on the following dates

December

23 - Shipping as usual

24, 25, 26 - Closed

27, 30 - Shipping as usual

31 - Closed

January 

01 - Closed

02 - Shipping as usual 

Last recommended order date for delivery before Christmas is 17/12/2024

Orders received after these dates are likely to run into 2025. We may be able to offer a guaranteed delivery via courier over this period depending on the product - please email us and we will look into the options and provide a cost.

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How much is delivery?

UK Mainland Delivery is £2.99 on all items no matter how many you order!

Northern Ireland, Scottish Highlands, Channel Islands £6.00.

We do not offer International Delivery (Ireland, France, Spain etc).

When will my order be dispatched?

Orders before 3pm (Monday to Friday) are usually dispatched same day but may take up to 24 hours.

When will I receive my item?

We ship on 2 working day courier. Fully Tracked. Tracking will be emailed on dispatch. 

Special order items such as keyed alike locks will take longer to dispatch. Please refer to product description for lead times. 

I haven't received my item?

Please email us your name, order number and date of purchase.

We prefer email as it allows us time to research and respond.

Returns Information

We operate a 30 day refunds and return policy. 

If you change your mind you must return the product back to us within 30 days of delivery

Please include a copy of your invoice and a note stating reason for return. 

Additional keys, locks keyed alike or built to code are non refundable as they are personalised made to order goods.

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charges otherwise not. 

It is the buyers responsibility to arrange the return of goods to us. We do not offer a collection service for returning items. 

Items must be returned including original product packaging and accessories.

We reserve the right to refuse any returns that do not comply with this policy.

Please post returns to the following address:

Home Secure (Online)

Unit 2, Brookfield Drive

Liverpool, L9 7AJ

United Kingdom