How much is delivery?
UK Delivery is FREE on all items no matter how many you order!
When will my order be dispatched?
Orders before 3pm (Monday to Friday) are usually dispatched same day but may take up to 24 hours.
When will I receive my item?
We use Royal Mail for small parcels and next day delivery via courier for larger orders.
Most of our orders arrive in 2 working days after dispatch.
Special order items such as keyed alike locks will take longer. Please refer to product description for lead times.
I haven't received my item?
Please email us your name, order number and date of purchase.
We prefer email as it allows us time to research and respond.
We operate a 30 day refunds and return policy.
If you change your mind you must return the product back to us within 30 days of delivery
Please include a copy of your invoice and a note stating reason for return.
Additional keys, locks keyed alike or built to code are non refundable as they are personalised made to order goods.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charges otherwise not.
It is the buyers responsibility to arrange the return of goods to us. We do not offer a collection service for returning items.
Items must be returned including original product packaging and accessories.
We reserve the right to refuse any returns that do not comply with this policy.
Please post returns to the following address:
Home Secure (Online)
Unit 2, Brookfield Drive
Liverpool, L9 7AJ
Please Note International Delivery (Ireland, France, Spain etc) is currently suspended. UK delivery service remains in operation.