We are still open for business
You can visit our trade counter and place orders online with us
You can call our trade counter on 0151 521 8089
Our trade counter is operating usual hours (8am - 5pm Mon-Thur, Fri 8am-4.30pm).
Maximum of two customers inside our trade counter.
Online orders will be dispatched via Royal Mail (delivery estimate 2-3 working days).
The government has made a specific exception for companies that provide hardware that allows us and our customers to continue trading. The link to the official government document is here:
Our first priority is to ensure that our staff and customers are safe and to maintain public health in-line with Government advice. At the same time keeping homes and businesses safe and secure.
Please keep safe and take care
How much is delivery?
UK Delivery is FREE on all items no matter how many you order!
When will my order be dispatched?
Orders before 3pm (Monday to Friday) are usually dispatched same day but may take up to 24 hours
When will I receive my item?
We use Royal Mail for small parcels and next day delivery via courier for larger orders.
Most of our orders arrive in 1-2 working days.
Special order items such as keyed alike locks will take longer. Please refer to product description.
I haven't received my item?
Please email us your name, order number and date of purchase.
We prefer email as it allows us time to research and respond.
Delivery costs for international orders will be calculated at checkout.
International delivery times range from around 5-7 working days
We operate a 30 day refunds and return policy.
If you change your mind you must return the product back to us within 30 days of delivery
Please include a copy of your invoice and a note stating reason for return.
Additional keys, locks keyed alike or built to code are non refundable as they are personalised made to order goods.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charges otherwise not.
It is the buyers responsibility to arrange the return of goods to us. We do not offer a collection service for returning items.
Items must be returned including original product packaging and accessories.
We reserve the right to refuse any returns that do not comply with this policy.
Please post returns to the following address:
Home Secure (Online)
Unit 2, Brookfield Drive
Liverpool, L9 7AJ